AI-Powered Call Center and Maintenance Platform

Customer service, automation, and maintenance — all in one intelligent platform. Starting with the elevator industry, we deliver AI-driven solutions to modernize traditional service operations

Smart AI. Real Calls. Real Fixes.

Traditional service and maintenance rely on manual call handling, fragmented reporting, and slow technician response. This leads to downtime, high costs, and customer dissatisfaction.

We Link solves these challenges with an AI platform designed for call automation, maintenance scheduling, and actionable insights — starting with the elevator industry.

Custom AI Solutions Designed to Accelerate Your Business

We provide consultation and AI solutions tailored for traditional industries, helping you identify the right tools to optimize operations, improve service, and achieve sustainable growth. Our approach ensures that every solution aligns with your company’s needs and long-term vision.

Today: average rescue response time takes over 30 minutes With WeLink Call center: response in seconds!

Smart Maintenance Platform

Generate tickets, assign technicians, and log service data with predictive scheduling to minimize emergency downtime

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AI Call Center Automation

Automate inbound and outbound service calls with voice + chat agents trained for user/service and maintenance workflows

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Performance Insights & Analytics

Real-time dashboard tracking uptime, fault frequency, technician response, and service efficiency

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AI Maintenance Chatbot

Proactive AI-driven support to ensure seamless performance, reliability, and minimal downtime for your digital platforms

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Built for Uptime. Trusted by the Elevator Industry.

At We Link Technology LLC, our team of AI experts — trained at Stanford, UC Berkeley, USC, and UC San Diego — builds intelligent systems for mission-critical industries like elevator and building services. We understand the urgency of downtime, the complexity of dispatch, and the challenges of legacy systems. Our AI solutions are field-tested, integration-ready, and built for real-world scale. Guided by insights from former VPs and SVPs at leading elevator companies including KONE and TK Elevator, we design every system around actual operational needs and service workflows.

Industry Experience

Our AI systems are validated in uptime-critical environments, ensuring voice agents, dispatch automation, and maintenance logic perform flawlessly at scale

Vertical Expertise

From fault code triage to technician scheduling, our AI models are trained specifically on elevator service operations — not generic chatbots

Seamless Integration

Designed to integrate smoothly with your existing CRMs, PLCs, and dispatch systems for minimal disruption

Scalable

Our platform is built to evolve, expanding seamlessly from elevators to other industries that demand high reliability

Happy Clients

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Our success, echoed by our clients

Our clients share their experiences of transformation and growth. Unfiltered feedback and the true testament to our service quality.

The AI Chatbot created by We Link Technology has completely captured our company’s essence. Their exceptional service surpassed all our expectations—we couldn’t be happier

Selena Zhuang

KONE Elevator

Their team is knowledgeable, responsive, and highly professional. We Link Technology has proven to be an invaluable partner, consistently delivering practical and tailored solutions aligned perfectly with our needs and budget.

Mike Johnson

Japanese Elevator Company

We Link Technology’s Elevator Maintenance Chatbot has completely transformed our service process. With instant troubleshooting and proactive support, we've significantly reduced downtime and enhanced customer satisfaction.

Xuerong LI

KONE Elevator

Our Esteemed Partners

We Link Technology LLC

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